Articles
Online Backup: Worth the Risk?
The sheer quantity of digital data, and the rate at which that data is growing, is almost beyond comprehension. Read>>
Distributed Security Management for the Enterprise
The focus of this paper is on managed security, specifically one product that has been on the market for almost a year, Spectrum Security Manager. Read>>
Cloud Computing—Maze in the Haze
In recent days, “Cloud Computing” has become a great topic of debate in the IT field. Clouds appear intriguingly simple at first turn out to be more complex than simple pictures and schematics suggest. Read>>
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Quality customer care can be the difference between keeping and losing a customer.
Kanix Solutions can provide a well-structured and experienced broadband help desk that strives to solve your customer’s issues on the first call. Our Broadband Help Desk is designed to seamlessly integrate with your service delivery model. Kanix Solutions can help you:
- Lower repeat calls from customers
- Have less service calls
- Efficiently manage service outages
Keep your mobile users productive wherever they go
We live in a mobile world that requires connectivity wherever we go. Keeping your customers connected and productive is priority number one. When they are on the road they need service and devices they can rely on. That’s your core business, but if something breaks, you need a help desk with the expertise to handle complex mobile support issues.
- Improved customer satisfaction
- Fewer device returns
- Improved customer productivity
24/7 Tier I Support for Information Technology
Our Service Desk enables you to provide various support solutions to your customer’s including:
- 24/7 help desk
- Application support (ERP, CRM, HR, BI, SFA, and others)
- Security and system administration
- Infrastructure monitoring, escalation and notification
- Emergency broadcast notifications
Giving citizens a customer experience they’d never expect from the government
Through their partnership with Kanix Solutions, these firms have helped their government clients reduce costs and operate more efficiently. Our eGovernment help desk provides solutions for:
- eGovernment Portals
- Income & Property Tax Systems
- Electronic Bill Presentment and Payment Systems
- Occupational and Professional Licenses
