Kanix Solutions is currently hiring talented support representatives for both our Houston and College Station office. x

Broadband Help Desk

BROADBAND HELP DESK

Quality customer care can be the difference between having a satisfied customer and losing one

A challenge service providers face today is implementing a support strategy that is aligned with what customers expect. Buiding this support strategy and hiring expertise to handle customer issues can be a daunting task. Service providers need to provide consistent, competent, and reliable support to avoid having repeat calls and low customer satisfaction.Internet

Kanix Solutions can provide a broadband help desk solution that is devoted to solving your customer’s issues with one call. The Broadband Help Desk is custom engineered to seamlessly integrate with your service delivery needs. Using only redundant and state-of-the-art technology, a distinct labor model coupled with a track record of proven success, we can provide support services for:

  • High-Speed Internet connectivity
  • E-Mail and Webmail
  • Security Software
  • Data Backup Software
  • Customer Portals
  • Home Networks
  • VoIP

Our Broadband Help Desk can help you:

  • Reduce technical support and operational costs
    • fewer repeat calls, less truck rolls, efficient management of outages and less rework
  • Improve customer loyalty and retention
    • provide a complete customer experience throughout the customer life cycle
  • Increase service desk level performance
    • exceed SLA performance and strive for one call resolution on every call
  • Transform the help desk from a cost center to a revenue generator
    • up-sell and cross-sell HSI upgrades and value added services
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